Solutions to common issues teachers may encounter while using Celebra.
Cannot access dashboard after login
Cause: Your account may not be verified yet.
Solution: Contact your principal to approve your registration. You'll receive an email once approved.
Forgot password
Solution: Click "Forgot Password" on the login page and enter your email to receive a reset link.
Account shows "pending" status
Cause: Principal hasn't reviewed your application yet.
Solution: Wait for principal approval or contact them directly.
Important: Class Teacher vs Subject Teacher Permissions
Class Teachers have special privileges:
Subject Teachers have limited privileges:
CSV upload fails with "Student not found"
Cause: Admission numbers do not match registered students.
Solution:
Grades not calculating correctly
Cause: Score or total marks may be incorrect.
Solution:
Cannot edit/delete results
Cause: You are a subject teacher trying to edit another teacher's results.
Solution: Subject teachers can only edit results they personally uploaded. If you need to update results posted by someone else:
Cannot post results to students (subject teacher)
Cause: Subject teachers cannot directly post to students.
Solution: This is by design. Subject teachers should:
Cannot edit student information
Cause: You can only edit students you personally approved.
Solution: Students approved by other teachers are read-only for you.
Student not appearing in class list
Cause: Student may not be verified yet.
Solution: Check the pending verification list and approve the student.
Page not loading / slow performance
Solutions:
Changes not saving
Solutions:
If your issue isn't listed above: