Troubleshooting

Cannot see school data

Cause: Your account may not be properly linked to a school.
Solution: Contact support to verify your school/faculty assignment.

Teacher not appearing in pending list

Cause: Teacher may have registered with wrong school name.
Solution: Ask the teacher to verify their registration details match your school.

Cannot remove teacher with students

Cause: Students are still assigned to this teacher's class.
Solution: Reassign students or select a replacement teacher during removal.

Event not appearing for teachers

Cause: Event may be set to faculty-specific instead of school-wide.
Solution: Edit the event and check the "All School" option.

Analytics showing no data

Cause: No exam results have been uploaded yet.
Solution: Ensure teachers have uploaded exam results for the selected term/year.