Celebra™
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    Troubleshooting

    Joining Live Classes

    Join live online classes hosted by your teachers for interactive learning sessions with real-time video and audio.

    Live Interactive Learning

    Live classes allow you to see and hear your teacher in real-time, ask questions, and participate in discussions just like in a physical classroom.

    Finding Live Classes

    There are two ways to find and join live classes:

    Method 1: Homepage "Live Now" Section

    1. Go to the Celebra homepage
    2. Look for the "Live Now" section with a pulsing red indicator
    3. Browse available live classes showing subject and teacher name
    4. Click on a class card to join
    Live Now

    The red pulsing dot indicates classes that are currently in session and ready to join.

    Method 2: Direct Link from Teacher

    1. Your teacher may share a class link via email, WhatsApp, or other messaging
    2. Click the link to open the join form
    3. Fill in your details and join the classroom

    Filling Out the Pre-Join Form

    Before entering any live class, you must complete a short identity form. This helps your teacher track attendance accurately.

    FieldRequired?Description
    Full NameYesYour complete name as known by your teacher
    Email AddressOptionalFor the teacher to contact you if needed
    Phone NumberOptionalYour contact phone number
    School NameOptionalThe school you attend
    Form / ClassOptionalYour class level (e.g., Form 4)
    Admission NumberOptionalYour school admission/student number

    Tip: If you're logged into your Celebra student account, some fields will be pre-filled automatically from your profile.

    Before Joining a Class

    Make sure you have the following ready:

    Stable Internet

    A reliable internet connection (minimum 2 Mbps recommended)

    Working Camera

    Built-in or external webcam for video participation

    Microphone

    Built-in or external microphone for asking questions

    Modern Browser

    Chrome, Firefox, Edge, or Safari with latest updates

    Joining a Class

    1. Click on a live class card or link
    2. Your browser will ask for camera and microphone permissions
    3. Click "Allow" to enable video and audio
    4. You'll be connected to the classroom and can see/hear your teacher
    5. Your attendance is automatically recorded when you join

    Automatic Attendance: Your join time is recorded automatically. Your teacher can see who attended the class and for how long.

    In-Class Controls

    Once inside the virtual classroom, you have these controls:

    Camera Toggle

    Turn your video on/off

    Microphone Toggle

    Mute/unmute yourself

    Chat

    Send text messages

    Participants

    See who is in class

    View Screen Share

    Watch teacher's screen

    Class Etiquette

    1

    Keep your microphone muted when not speaking to reduce background noise

    2

    Use the chat for questions if you don't want to interrupt

    3

    Find a quiet space with minimal distractions

    4

    Be on time - your teacher sees when you joined

    5

    Stay until the class ends to get full attendance credit

    6

    Dress appropriately if you turn on your camera

    Leaving a Class

    1. Click the "Leave" or disconnect button
    2. Your leave time is recorded for attendance tracking
    3. You'll be redirected to the homepage

    Note: If you leave and rejoin, each session is recorded separately in the attendance report. Your teacher will see all your join/leave instances.

    Troubleshooting

    Can't See or Hear the Teacher

    • Check your internet connection
    • Refresh the page and rejoin
    • Make sure you allowed camera/microphone permissions
    • Try a different browser (Chrome works best)

    Camera/Microphone Not Working

    • Check browser permissions in your browser settings
    • Make sure no other app is using your camera/mic
    • Restart your browser
    • Check if your device has a physical camera/mic switch

    Connection Keeps Dropping

    • Move closer to your WiFi router
    • Close other bandwidth-heavy apps (streaming, downloads)
    • Try switching to mobile data if WiFi is unstable
    • Ask others on your network to reduce their usage during class

    Next Steps

    Student DashboardAssignments