Celebra™
    For Principals
    School management & analytics
    For Teachers
    Classroom tools & grading
    For Students
    Learning & progress tracking
    About Us
    Our mission & story
    Contact
    Get in touch with us
    Security
    Data protection & privacy
    Revision Materials
    Study notes & materials
    Documentation
    Guides & tutorials
    Blog & News
    Latest news & insights
    Pricing
    Plans for every school
    Study VideosRadio LessonsCareers
    Login
    For PrincipalsFor TeachersFor Students
    About UsContactSecurity
    Revision MaterialsDocumentationBlog & NewsPricing
    Study VideosRadio LessonsCareers
    Login to Portal
    Introduction
    How It Works
    Account Setup
    Quick Start Guide
    Overview
    Dashboard
    Post Exam Results
    View & Manage Results
    KNEC Grading System
    Manage Students
    Virtual Classroom
    Attendance
    Student Promotion
    Lesson Planner
    School Events
    Messages
    Troubleshooting
    Overview
    Dashboard
    Manage Students
    Manage Teachers
    Attendance Records
    Exam Results
    Exam Analytics
    Student Promotion
    Timetable
    Assignments
    Manage News
    School Events
    Principal Networking
    Settings
    Troubleshooting
    Overview
    Dashboard
    Live Classes
    View Grades
    Assignments
    Troubleshooting

    Troubleshooting

    Find solutions to common problems you might encounter while using the Celebra mobile app.

    Get the Mobile App

    Students access Celebra through our mobile app. Download the latest version to get started.

    Download Celebra APK

    Need Help?

    This guide covers the most common issues. If you cannot find a solution here, contact your class teacher or school administration for assistance.

    Login Issues

    Cannot Log In

    Problem: Invalid credentials or unable to log in

    Solutions:

    • Double-check your email address for typos
    • Ensure Caps Lock is off when entering password
    • Use the "Forgot Password" option to reset
    • Make sure you are using the email registered with your school
    • Contact your teacher if you never received login credentials

    Forgot Password

    1. On the login screen, tap Forgot Password
    2. Enter your registered email address
    3. Check your email for a reset link
    4. Follow the link to create a new password
    5. Log in with your new password

    Tip: Check your spam folder if you do not receive the password reset email.

    App Performance Issues

    App Not Loading Data

    Problem: Grades, assignments, or other data not showing

    Solutions:

    • Check your internet connection (try opening a website)
    • Pull down on the screen to refresh
    • Close and reopen the app
    • Switch between WiFi and mobile data
    • Check if Celebra is having server issues (ask classmates)

    App Crashing or Freezing

    Problem: App stops working or becomes unresponsive

    Solutions:

    • Force close the app and reopen it
    • Restart your phone
    • Clear the app cache (Settings → Apps → Celebra → Clear Cache)
    • Update to the latest version from Play Store
    • If problems persist, uninstall and reinstall the app

    Grade-Related Issues

    Missing Exam Results

    Problem: Results for an exam are not showing

    Possible Reasons:

    • Your teacher has not posted results yet
    • Your admission number may be entered incorrectly
    • There may be a delay in data syncing

    What to Do:

    • Wait a day or two - results may still be getting posted
    • Ask your classmates if they can see their results
    • Contact your class teacher to verify your records

    Incorrect Grades Displayed

    Important

    If you believe a grade is incorrect, please speak with your class teacher directly. They can verify and update your results in the system. Do not contact Celebra support for grade disputes - only your teacher can make corrections.

    Account Issues

    Wrong School or Class

    Problem: Your account shows wrong school or class information

    What to Do:

    • Contact your class teacher or school administrator
    • They can update your information in the system
    • You may need to create a new account with correct details

    Cannot Access Study Materials

    • Check that materials are available for your class level
    • Ensure you have a stable internet connection
    • Try downloading materials when on WiFi
    • Ask your teacher if specific materials should be available

    Notification Issues

    Not Receiving Notifications

    Check These Settings:

    1. Open phone Settings → Apps → Celebra → Notifications
    2. Ensure notifications are enabled
    3. Check that Celebra is not in battery optimization mode
    4. Make sure Do Not Disturb is not blocking notifications

    Installation Issues

    Cannot Install the App

    • Ensure your phone runs Android 6.0 or higher
    • Check that you have enough storage space
    • Download only from the official Play Store
    • If installation fails, restart your phone and try again

    Getting Additional Help

    First Step

    Ask your class teacher. They can help with most account and grade-related issues.

    Technical Support

    For app bugs or technical issues, contact support through the school.

    Frequently Asked Questions

    Q: Can I access Celebra on a computer?

    A: Students can only access Celebra through the mobile app. The web version is for teachers and school administrators only.

    Q: Is the app free?

    A: Yes, the Celebra app is free to download and use for students whose schools are registered with Celebra.

    Q: Can my parents see my grades?

    A: Yes, you can share your grades with your parents using the Share feature in the app. They will receive a summary of your results.

    Q: Why are some features not available?

    A: Feature availability depends on what your school has enabled. Some schools may not use all Celebra features.

    Previous: Assignments