Troubleshooting

Find solutions to common problems you might encounter while using the Celebra mobile app.

Get the Mobile App

Students access Celebra through our mobile app. Download the latest version to get started.

Download Celebra APK

Need Help?

This guide covers the most common issues. If you cannot find a solution here, contact your class teacher or school administration for assistance.

Login Issues

Cannot Log In

Problem: Invalid credentials or unable to log in

Solutions:

  • Double-check your email address for typos
  • Ensure Caps Lock is off when entering password
  • Use the "Forgot Password" option to reset
  • Make sure you are using the email registered with your school
  • Contact your teacher if you never received login credentials

Forgot Password

  1. On the login screen, tap Forgot Password
  2. Enter your registered email address
  3. Check your email for a reset link
  4. Follow the link to create a new password
  5. Log in with your new password

Tip: Check your spam folder if you do not receive the password reset email.

App Performance Issues

App Not Loading Data

Problem: Grades, assignments, or other data not showing

Solutions:

  • Check your internet connection (try opening a website)
  • Pull down on the screen to refresh
  • Close and reopen the app
  • Switch between WiFi and mobile data
  • Check if Celebra is having server issues (ask classmates)

App Crashing or Freezing

Problem: App stops working or becomes unresponsive

Solutions:

  • Force close the app and reopen it
  • Restart your phone
  • Clear the app cache (Settings → Apps → Celebra → Clear Cache)
  • Update to the latest version from Play Store
  • If problems persist, uninstall and reinstall the app

Grade-Related Issues

Missing Exam Results

Problem: Results for an exam are not showing

Possible Reasons:

  • Your teacher has not posted results yet
  • Your admission number may be entered incorrectly
  • There may be a delay in data syncing

What to Do:

  • Wait a day or two - results may still be getting posted
  • Ask your classmates if they can see their results
  • Contact your class teacher to verify your records

Incorrect Grades Displayed

Important

If you believe a grade is incorrect, please speak with your class teacher directly. They can verify and update your results in the system. Do not contact Celebra support for grade disputes - only your teacher can make corrections.

Account Issues

Wrong School or Class

Problem: Your account shows wrong school or class information

What to Do:

  • Contact your class teacher or school administrator
  • They can update your information in the system
  • You may need to create a new account with correct details

Cannot Access Study Materials

  • Check that materials are available for your class level
  • Ensure you have a stable internet connection
  • Try downloading materials when on WiFi
  • Ask your teacher if specific materials should be available

Notification Issues

Not Receiving Notifications

Check These Settings:

  1. Open phone Settings → Apps → Celebra → Notifications
  2. Ensure notifications are enabled
  3. Check that Celebra is not in battery optimization mode
  4. Make sure Do Not Disturb is not blocking notifications

Installation Issues

Cannot Install the App

  • Ensure your phone runs Android 6.0 or higher
  • Check that you have enough storage space
  • Download only from the official Play Store
  • If installation fails, restart your phone and try again

Getting Additional Help

First Step

Ask your class teacher. They can help with most account and grade-related issues.

Technical Support

For app bugs or technical issues, contact support through the school.

Frequently Asked Questions

Q: Can I access Celebra on a computer?

A: Students can only access Celebra through the mobile app. The web version is for teachers and school administrators only.

Q: Is the app free?

A: Yes, the Celebra app is free to download and use for students whose schools are registered with Celebra.

Q: Can my parents see my grades?

A: Yes, you can share your grades with your parents using the Share feature in the app. They will receive a summary of your results.

Q: Why are some features not available?

A: Feature availability depends on what your school has enabled. Some schools may not use all Celebra features.

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